How do I return an item?

Stocked merchandise from any of our Liberty*Mart warehouses may be returned within 7 days from date of purchase provided it is still new and unused with all original packaging, literature and related parts and components. An item is considered “delivered” if it is still in our warehouse 30 days after the date of purchase. All returns must be shipped prepaid and all are subject to a minimum 30% restocking charge plus any damages that may occur in transit. Contact Liberty*Mart for a Return Authorization number (RA), which must be written on the box and paperwork so we can track and process your return.

Direct shipped merchandise from any of our suppliers can not be returned without an RA, and only if the supplier will accept the return – usually with restocking charges of
25 – 50% plus inbound and outbound freights. Any damages incurred in transit will be the buyer’s responsibility. Be sure to contact Liberty*Mart to obtain the RA prior to returning the merchandise.

Special order and made-to-order merchandise may not be cancelled or returned depending on that specific manufacturer’s policy. In rare cases, their restocking fees may be up to 100% if the product was of a custom nature. Please contact Liberty*Mart if you suspect that a problem with acceptance might arise and we will try our best to minimize the cost of cancellation.

Used items are not returnable.

Please contact customer service for more information on returning an item. Thank you.